Tips and Flips
Q1 - How much does the shipping cost?
FREE Shipping within Malaysia for order over RM75 without any promotion code. International shipping rates vary by origin and destination cities.
Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. You will receive a notification email with details on how to track your parcel’s progress. If you wish for your order to be sent elsewhere, kindly email us as soon as the order has been placed, and we will make the necessary amendments.
Each order is carefully inspected and packaged within a gift box, for your convenience. As part of our go green plan, your receipt is sent via email and not included within the parcel.
Sales taxes, or other taxes, customs, import/export charges, or similar governmental charges are not included in the price of the Products.
Q2 - How long will it take to get my order?
All orders will be delivered to the customer within 1-4 business days. Delivery details will be provided in your confirmation email.
Q3 - What shipping carriers do you use?
For Malaysia orders, we will be using EasyParcel services. For overseas order, we will be using DHL Express services.
Q4 - Can I return a product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Check out our Exchange, Return & Refund Policy.
Q5 - How to get the latest updates from Papillon Clutch?
Just enter your email in the column provided in the footer, and you’ll be added to our subscription list to receive the latest updates, exclusive offers, and much more from us.